Return Policy

CANCELLING AN ORDER

If you would like to cancel your order, please email us as soon as possible with the subject “CANCEL [your order number]”.  We will do our best, but we cannot guarantee canceling your order before shipment.  Once an order is shipped, it cannot be cancelled in any way.  We will only refund orders that return to our location.

 

RETURN POLICY

ALLYSTONE accepts exchanges of items (ie. if you would like to exchange it for a different item) and returns.

For exchanges, customers are responsible for the cost of returning and shipping the new item UNLESS we made a mistake and sent you the wrong item.

For returns, customers are responsible for the cost of returning the item to our location. Once we receive the item, we will refund the item's cost minus the return shipping cost.

If we sent you the wrong item by mistake, we will ship you the correct item immediately.  Customers with mistaken or defective items will be provided return labels free of charge. Please provide a photo of the incorrect or defective item in your email to us.